Accessibility Care

Your Store Changes Every Week. Its Accessibility Changes With It.

Technical accessibility auditing, remediation and monthly monitoring for e-commerce

We identify and remediate common digital accessibility issues and help businesses maintain a more accessible website over time. Not a one-off certificate and not a legal opinion — a technical review of what is actually broken, the work to fix it, and a check each month on what changed.

WCAG technical reviewKeyboard navigationForms & labelsAlt text & headingsContrastMonthly re-scan

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Accessibility is not a project you finish

A store that was carefully built and checked in March can be substantially less accessible by June, and nobody did anything wrong. E-commerce sites change constantly, and almost every kind of change can introduce a new issue.

✗New products added with no alt text, or alt text auto-filled with the file name
✗New landing pages built in a page builder with heading levels used for size, not structure
✗A theme update that changes focus styles, or removes them entirely
✗An app installed that injects a popup no keyboard user can dismiss
✗A promotional banner with text over an image, at a contrast that fails on mobile
✗A redesign that makes the whole checkout flow prettier and the form labels decorative
✗Product variant selectors that work by mouse and are invisible to a screen reader

There are two reasons this matters and it is worth being clear about both. The first is that customers who cannot use your checkout do not complain, they leave — a broken variant selector is a conversion problem before it is anything else. The second is legal exposure, which is real for e-commerce and which we are not qualified to advise you on. What we can do is the technical work; a lawyer does the rest.

What the Audit Covers

Keyboard navigation — can the whole purchase path be completed without a mouse, and is focus ever visible

Forms: labels, required-field indication, error messages tied to the field they belong to

Alt text across product images, collection images, banners and decorative graphics

Heading structure — real document outline rather than headings picked for their size

Colour contrast on text, buttons, badges and text-over-image banners

Buttons and links: elements that behave as controls but are not marked up as controls

Theme-level issues that affect every page at once

App conflicts — popups, chat widgets, review widgets and upsell apps that trap or hide focus

Product page specifics: variant selectors, quantity controls, image galleries, size guides

Mobile accessibility, including touch target size and zoom behaviour

Checkout path, tested end to end as the highest-cost place to have a problem

What happens each month

The audit is the start. The reason this is a care plan is what comes after it.

1Automated scan across templates, new products and new pages
2Manual check of the paths automation cannot judge — keyboard, focus order, screen reader
3Compare against last month: what regressed, what a theme or app update changed
4Fix what is fixable in the theme and templates
5Re-test the fixes rather than assuming them
6Report: what changed, what was fixed, what is still open and why

How We Work

Audit against WCAG criteria

Automated tooling for the things machines are good at, plus manual keyboard and screen-reader testing for the things they are not. You get findings written plainly, grouped by where they occur and ordered by impact on the buying path.

Remediate in the theme

We fix what the audit found, in the theme and templates rather than with an overlay script. Anything that cannot be fixed without breaking function gets documented with the trade-off explained, not quietly skipped.

Monitor as the store changes

Every month we re-scan new products, new pages, theme updates and newly installed apps, fix the regressions, and tell you what moved. This is the part that keeps the March audit from being obsolete by June.

Audit, Remediate, Then Maintain

Most stores need the first two once and the third continuously, because the store keeps changing.

Step 1

Accessibility Audit

A technical review against WCAG criteria across your templates: keyboard navigation, forms and labels, alt text, headings, contrast, buttons and links, and mobile.

Scoped after a short call

Step 2

Remediation

We fix what the audit found, in the theme and in the templates, and re-test. Issues we cannot fix without breaking something are written up rather than quietly skipped.

Scoped after a short call

Ongoing

Monthly Accessibility Care

Stores change constantly. Each month we re-scan new products, pages, theme updates and newly installed apps, fix regressions, and report what changed.

Scoped after a short call

Frequently Asked Questions

Will this make my website ADA compliant?

We will not tell you that, because nobody honestly can. Compliance is a legal determination, it depends on facts and jurisdiction, and it is not something a vendor certifies by finishing a task list. What we do is identify and remediate common technical accessibility issues measured against WCAG success criteria, and help you keep the site in better shape as it changes. If you need an opinion on legal exposure, that is a question for an attorney and we will say so.

What about the accessibility overlay widgets?

We do not install them as a fix. An overlay sits on top of the markup and adjusts what it can at runtime; the underlying issues stay, some assistive technology works less well with them present, and they are frequently named in the complaints they were bought to avoid. Fixing the theme is more work and it actually changes the experience.

Which standard do you test against?

WCAG success criteria, which is the reference point most commonly used in this area. We report against specific criteria rather than a single pass or fail score, because a score hides which issues sit on your checkout and which sit on a blog post nobody visits.

Can you fix everything you find?

Not always, and we will say which. Some issues live inside a third-party app or a checkout surface the platform does not let us edit. For those we document the issue, tell you who does control it, and where a replacement app is the realistic answer we will say that too.

Is this only for Shopify?

Shopify is where most of our e-commerce work is, so it is where we are fastest. The audit itself applies to any e-commerce site; the remediation depends on how much access we have to the theme or templates.

Does accessibility work help SEO?

Some of it overlaps — real heading structure, descriptive alt text, meaningful link text and proper form labels are all things search engines and AI systems read too. But that is a side effect. If your reason for doing this is SEO, the SEO service is a more direct route.

Last reviewed August 29, 2026 by the OC Systems Agency team.

OC Systems provides technical accessibility auditing and remediation services and does not provide legal advice or guarantee legal compliance.

Check Your Store for Accessibility Issues

Send us your store URL. We will run an initial technical review and show you what is failing today — the theme-level issues, the app conflicts and anything sitting on your checkout path.

Check Your Store for Accessibility Issues