A Booking System Built Around Your Med Spa

Yes. Each service carries its own form, and you choose whether it must be completed to confirm the booking or simply has to be done by a deadline before the appointment. Questions can branch, so a retinoid, a recent peel, a medication or a pregnancy answer can route that client to a consult instead of straight onto a device, which is the case where a form earns its cost several times over. Answers save against the client record, so a returning client confirms what changed rather than retyping their history. One thing to settle before we build: medical intake is health information, and where it is stored and who can see it has to be decided deliberately rather than discovered later. If you already run a compliant charting system your providers trust, the better answer is usually to keep intake there and have booking link to it rather than duplicate it.

Yes, and you set it per service rather than across the board. A deposit can be a flat amount or a percentage, with a cancellation window the system enforces on its own, so inside the window it is retained and outside it is released, and nobody at the front desk has to make that call while the client is on the phone. Do the arithmetic before switching it on everywhere: take your no-show rate, multiply by the value of the treatment and by the number of those slots you run in a week. On a long device-bound appointment that number is usually large enough to justify friction at booking. On a short low-ticket service it often is not, and requiring a deposit there can cost you more first-time bookings than it saves in empty chairs. We would rather turn it on for the treatments where it pays and leave the rest alone.

No. You own the system, so there is no cut taken per appointment and no other company's name on your booking page. That said, it is worth being straight about the trade. Mindbody and Vagaro are not just booking; they carry point of sale, memberships, packages, marketing and reporting, and if your front desk genuinely uses that stack every day, replacing it with a booking system alone is a step backwards rather than a saving. The case for building your own is when you use a small slice of the platform, pay for all of it, and keep fighting its rules about rooms, devices and provider certifications. Run the numbers on your own bill: monthly subscription times twenty-four months, plus anything charged per transaction, against $1,900 one-time to own it outright or $999 setup plus $149 a month to have it maintained.