Crew Dispatch for Cleaning Companies

No. They open a link in the phone browser they already own and see their day, with no app store account, no company handset and nothing to update. That matters more than it sounds in this trade: crews use their own phones, those phones are often several years old and short on storage, and an install step is where adoption dies in the first week. We keep the crew view deliberately light so it loads on a weak signal in a parking garage rather than spinning. The whole day's list loads at once instead of a fresh request per job, so a dead spot between houses does not leave someone stranded without an address. If your crews work in Spanish, the crew-facing side can be built in Spanish while the office side stays in English, and that is a decision worth making at the start rather than retrofitting later.

Yes. A crew marks the job complete and attaches photos, which are stamped with the time they were taken and, if you want it, the location. You decide what is required per service: a shot per room, a before and after on the areas clients complain about most, or a short checklist with ticks. The point is disputes, because a re-clean request two days later is a very different conversation when you can open the job and see the kitchen at 2:40pm. Resist the urge to require everything. Crews who are asked for twenty photos per house start taking them from the doorway, and you end up with a large archive that proves nothing. Pick the two or three areas that generate complaints in your business, usually a bathroom, the kitchen and floors, and require those. You can also spot-check a sample of jobs rather than policing every one.

Yes. You move it on the board; it disappears from one crew's list and appears on another's with a notification, and the record keeps who held it and when it changed, which is what you need when a client asks why a different person turned up. When someone calls out, the board can show which crews are near that address and who has room left in the day, so you are choosing from a short list rather than ringing round. You can also trigger a message to the client rather than letting them discover the change at the door. One caution worth stating: frequent reassignment is a symptom, not a workflow. If you are moving four or five jobs a day, the cause is usually a morning plan built on optimistic job durations, and the reassignment log is the cleanest evidence of which services you consistently under-time.